Paraform Flips the Order of Hiring
Hiring managers see candidates first, and AI only makes the first-pass call
Cases
How individual companies put AI to work, rebuilt from primary sources.
Insilico Keeps the Robots, Agents Handle Coordination
Five agents plan the experiments and researchers confirm at only three points
OpenAI: 3.1 Agent Days per Human Workday
Over half of the successful 4–8 hour tasks had human intervention
Anthropic, Where Human Attention Became the Bottleneck
Agents work six times the staff hours, yet about 80% of sessions sit waiting
At Every, No One Writes Code, but People Are the Bread of the Sandwich
A team that stopped hand coding and moved to planning, review, and recording lessons
A Dentist's Back-Room AI Server Protects Patient Data
Insurance lines 77% auto-confirmed, staff review only the 23% exceptions
MPB Hits 48% Resolution by Revamping Its Help Center
Response rules that absorbed logistics-delay inquiries without adding staff
SoftBank Resolves 70% of Website Inquiries
From about 50% at launch, it improved as the agent learned to hear out customer intent
Heurist Finance Buys Data for Every Question
A spending cap on each run lets it buy only the paid data it needs, in real time
Freshworks Has Codex Check Claude's Work
Cross-review between different models filters out bias and defects
Nippon Life Grades 8,830 Meeting Records
A prompt ten A4 pages long corrected the AI's habit of reading the company's own remarks too kindly
Why Gamma Turned Its Paused AI Support Back On
How 23 people handle 50 million users' questions while holding 84% satisfaction
Rocket Money Cuts Inquiry Rerouting
An operating model that began with 10% of chats and came to resolve 68% of the chats Fin handled
Affirm's One-Week Pause Experiment
Why it stopped all development and switched to AI agents
KTern.AI Ships Agents in 4 to 6 Hours
It runs on prompts and tool settings alone, with no orchestration code
Spotify Chose an Agent Over a 20,000-Line Script
Verifiers and an LLM judge blocked changes that went beyond the instructions
Warp's 10-Minute Rule and a 40–50% Completion Rate
It banned outcome-only prompts and turned failures into evaluation assets
HubSpot Merges 7,000+ AI PRs Through Hook Controls
Builds cut to 2–3 minutes to give agents a fast feedback loop
Equipter: Reply Time Cut From 8 Hours to Minutes
An agent running in two weeks on a standard template revived sales opportunities
Wyndham Cuts 30-Day Standards Reviews by 94%
AI handles 28% of calls, and average call time drops 30–50%
How 9 People Manage 50,000 Companies at Merge
A three-layer automation that tracks 1,500 accounts and lifted meetings by 15%
Shopify Opens Up 3,000 Cursor Licenses
Support and sales adopted AI first, with no cap on tokens and a spending leaderboard
ZoomInfo Ports 938 Files in a Week
How 15 agents finished a framework switch that used to take six months
WHOOP Ends the 10-Hour Wait
Fin handles 84% of pre-purchase questions and removes the response lag
Jukebox: 98% of Cancelers Reorder in 2 Minutes
Live support that keeps pace with same-day production, and instant cancellations
Clay Answers 20,000 Slack Members in 10 Seconds
Expanding from in-app chat to email, it reached a resolution rate of up to 50%
Checkout.com's HAL Writes 18% of Its PRs
How narrow, well-bounded tasks let an agent fill 18% of all change requests
Money Forward Takes Coding Agents to Planning and QA
Faster development exposed bottlenecks in planning, design and QA, and it fixed them
Generali GC&C Underwrites From the Inbox
AI that never leaves the inbox speeds up pre-bind underwriting by 80%
Craft Docs: A Company-Wide Agent Built in Two Weeks
Tickets take 2–3 minutes, and one engineer moved 60 services in a week
Coinbase: Agents Now Write 75% of Its PRs
Idea to first PR in under 30 minutes, and release time cut to 1.8 days
Why Monzo Built Its Own Coding Agent in Three Weeks
It handles 1,800 tasks a day and writes about 10% of merged pull requests
How Three People Support 1,800 Staff at Remote
Ticket assignment done with an Okta identity lookup and a single emoji
BioRender Ends Its Team's 45-Minute Morning Sort
How a four-person team raised throughput 50% without new hires and resolved issues three days sooner
Carta Cuts Cash Reconciliation from 11 Minutes to Seconds
Turning accountants' flowcharts into prompts saves more than 3,500 hours a month
Block Declares a Shift from Hierarchy to an Intelligence System
Designing context with a world model and working in three roles
How Intercom Opened Up the Reasons Behind Its Lead Data
Showing why leads were picked grew outbound-sourced pipeline by 140%
LendingTree's Loan Assistant
How it resolved more than 97% of complex loan conversations with no human
Linktree: $520,000 a Year of Moderation for $20,000
How a team of under 200 people supports 70 million users
Konecta: The 10-20-70 Rule and Kolibri
How an organization redesign and a single platform cut handling time
Glide Cuts Deployment from 23 Hours to 14 Minutes
How an agent-ready process cut development time by 60%
Neo: An Overnight Migration and 20,000+ Resolutions a Month
How linking Fin to financial systems let it solve 71% of chats on its own
Brex Cuts Card Dispute Handling from 3 Hours to 3 Seconds
Operations automation built on a shared tool standard and a three-level role redesign
bunq Drops the Central Router for 3 to 5 Primary Agents
Linking specialist agents as tools to handle 97% of customer support
MerciYanis Hands Its Backlog to AI Agents
How it reached a merge rate of about 95% by giving agents the backlog
Kavak Gives Up on the Copilot
How it put an AI agent in the middle of 90 to 95% of customer interactions
Faire: One Engineer and a Swarm Finish 18 Months of Work
Dropping homegrown infrastructure for cloud agents, and the productivity it brought
Personio Turns a 400-Person Sales Team into an AI Team
How it cut customer research to 15 minutes and doubled pipeline per rep
monday.com's AI Agents at Work
How AI merges 19 of 20 pull requests with no human involved
How Vercel Put AI into Its Sales Team
How Vercel cut inbound sales from ten people to one and kept conversion
Paychex Puts AI Inside Its Payroll Engine
Shadow-mode testing cut payroll turnaround time by 80%
